We want your shopping experience at The Maxi Loft to be a great one! We hope you love each item you receive; if not, we're here to help. Whether you need a different size, color, or item, we will gladly help you with an exchange. There are no cash refunds. If you have any questions, please email themaxiloft.com
- Email us at firstname.lastname@example.org before shipping your item(s) back to us to be approved for a return/exchange.
- Please include your NAME & ORDER NUMBER in your email including the reason why you want to return/exchange the item(s).
- Returns must be received unworn, unwashed, free of any stains and with the original tags attached and original packaging.
- Returns will be issued a store credit with a "special store credit code". Please treat this like cash and keep it safe.
- Credit codes do not expire!
ALL SHIPPING FEES ARE NONREFUNDABLE & THE MAXI LOFT IS NOT RESPONSIBLE FOR SHIPPING FEES ON RETURN/EXCHANGE ITEM(S).
- ALL SALE OR DISCOUNT ITEM(S) ARE FINAL SALE including item(s) purchased using a special PROMO CODE.
- IF YOU RETURN A SALE/DISCOUNT ITEM(S) (including item(s) purchased using a promo code) WE WILL NOT PROCESS IT, & YOU WILL RESPONSIBLE FOR THE SHIPPING FEE BACK TO YOU. THESE ITEM(S) ARE FINAL SALE!
- Orders are processed and shipped via USPS within 24-48 hours.
- Allow this time frame for you to receive an email with tracking number.
- Shipping may take up to 3-6 busisness days to be delivered in the U.S
If there is a problem with your package delivery or tracking number, please call USPS directly